You said, we did

Both Chorley and South Ribble CCG and Greater Preston CCG continuously seek feedback on the services we procure. We have groups such as the Patient Advisory Group and the Young People’s Health Advocates who meet to give us their views in relation to local health services.

We also have our Involvement Network, for people who can’t commit to attending meetings for any reason, and for people who would prefer to be kept informed and give their views through email.

All of the groups above are regularly invited to give us their feedback in a range of formats including focus groups, surveys and stakeholder meetings. They are also invited to any events that we think they may find relevant. We utilise these groups to gain an understanding of where we can make continuous improvements to the services provided to our local population.

We also have a customer care team who will investigate complaints and offer an advocacy service.


The procurement of the integrated musculoskeletal services: central Lancashire’s ‘Moving Well’ service.

Patients told us over a period of time that:

  • Services in respect of MSK are fragmented
  • Pathways are confusing
  • Services should be more ‘joined-up’
  • There is no service for CFS/ME
  • Appointments should be more flexible

What we did:

  • We listened: We held focus groups, we visited patients at condition specific support groups and we visited patients at condition specific clinics and we undertook surveys.
  • We analysed customer care and patient experience data.
  • We invited patients to get involved in the procurement of a new, integrated service.
  • We ensured that patients were involved in the early discussions with current providers, the competitive dialogue sessions held as part of the procurement process, the selection process and the mobilisation phase.
  • We designed an integrated service that incorporates rheumatology, physiotherapy, musculoskeletal, pain management and chronic fatigue syndrome services that operates evening and weekend appointments.
  • Patients are now helping us implement the service and are helping to co-produce
  • ‘Moving Well’ public facing information and promotional materials.

Changes to 'low priority' and gluten free prescribing

The CCGs in Chorley, South Ribble and Greater Preston (central Lancashire) have made some changes in relation to an area called ‘low priority prescribing’ in line with many other NHS organisations in Lancashire and nationally.

Members of the public were asked to share their views on these changes.  Around 1,400 people responded to a survey about the changes, and the majority were in favour of stopping prescribing these products.

What this means is that from 5 December 2016 the funding of certain types of medicines or treatments that are readily available ‘over the counter’ in pharmacies or on the shelves in shops and supermarkets stopped.

The types of medicines and treatments that fall into this category include:

  • Treatments for minor ailments, including medicines like paracetamol, ibuprofen, head lice lotion and indigestion tablets.
  • Treatments where there is little evidence that they have a real clinical benefit, including cough syrups, nasal congestion sprays, sore throat products and vitamin supplements.
  • In some cases there will still be exceptions to this, such as the prescribing of these treatments for people with long term conditions, for babies and children, for breastfeeding mothers or when caring for people at the end of their life.

You can read the new Prescribing for clinical need policy here (PDF 367KB). Some question and answers (PDF file 152KB) about this new policy are also available. 

In addition, gluten free food will no longer be available on prescription.

You can read the new prescribing of Gluten Free Food Policy here (PDF 148KB). Some questions and answers (PDF 149KB) about this new policy are also available.

A feedback report from the engagement exercise is available to view here: Low priority prescribing report (PDF 566KB).

Maternity voices partnership

The Maternity Voices Partnership (MVP) was developed to give a voice to those who use maternity services, in any capacity. The views and experiences shared are used to help improve the care offered in our area. The partnership is chaired by two local parents, and meets every two months in Central Lancashire area in a child-friendly environment.

We are looking for pregnant women and people who have recently had a baby to join a partnership with other local parents, midwives, members of voluntary groups, maternity and health professionals and service commissioners. 

To find out more about the Maternity Voices Partnership or to join us:

Call: 01772 214605


Twitter: @MVPCentralLancs

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